Fidelity Is Hiring (South Africa)

Important notice: This is an independent informational guide for job-seekers. We are not Fidelity and cannot guarantee vacancies. Always verify details, closing dates, locations, and eligibility on the official Fidelity careers portal or other official channels before you apply.

Table of Contents

1. About Fidelity in South Africa
2. Who Should Consider Applying?
3. Popular Roles at Fidelity (Overview)
4. Entry Requirements, PSIRA Grades, and Core Competencies
5. Role-by-Role Details: Duties, Skills, and Nice-to-Haves
6. How to Apply (Step-by-Step)
7. CV Blueprint for Security & Technical Roles
8. Motivation Letter Template You Can Adapt
9. Interview & Assessment: What to Expect
10. Compliance, Safety Culture, and Professional Conduct
11. Growth Paths: From Guard to Supervisor (and beyond)
12. Frequently Asked Questions (FAQs)
13. Next Steps

About Fidelity in South Africa

Fidelity is a leading South African group in integrated security, armed response, guarding, cash-in-transit, technology solutions (alarms, CCTV, access control), and customer support services. Because security is a 24/7 operation, the company hires across multiple disciplines and shift patterns—perfect for candidates who are disciplined, reliable, and keen on building a career in a mission-critical industry.

Why Fidelity attracts applicants:

• Scale & variety: Multiple business units—guarding, response, cash solutions, technical installations, control rooms, and customer support—mean a broad set of career paths.
• Training culture: Security is compliance-heavy and skills-driven. That means structured onboarding, PSIRA-aligned expectations, site inductions, safety refreshers, and on-the-job mentoring.
• Career mobility: With proven reliability and good conduct, guards often progress to site supervisors, control room operators, armed response, or technical teams over time.
• Community impact: Security staff serve neighbourhoods, businesses, and institutions. Many candidates value the sense of purpose and visible results of their work.

Who Should Consider Applying?

You’ll likely fit the environment if you:

• Remain calm under pressure, can de-escalate conflict, and communicate with empathy.
• Are punctual, disciplined, and trustworthy—three non-negotiables in security.
• Take safety and compliance seriously (PSIRA code of conduct, SOPs, site instructions).
• Enjoy teamwork, but can also take initiative and follow radio/dispatch instructions precisely.
• Are open to shift work (nights, weekends, public holidays) and can maintain alertness.
• Are willing to learn technology (radio etiquette, surveillance software, alarm panels, basic networking for CCTV where relevant).

Popular Roles at Fidelity (Overview)

Vacancy availability changes by region and client site. Typical recruitment areas include:

• Security Officer (Grade C/B/A) – guarding at retail, corporate, industrial, or residential sites.
• Armed Response Officer – alarm response, patrols, incident management.
• Control Room Operator / Dispatcher – CCTV monitoring, alarm signals, radio comms.
• Technician / Installer – alarm systems, CCTV, access control, fault finding.
• Sales Consultant (Security Solutions) – client prospecting, assessments, solution proposals.
• Cash-in-Transit (CIT) & Cash Centre Roles – high-compliance logistics and processing.
• Drivers (Various) – response vehicles, technical vans, CIT vehicles (role-dependent).
• Administration, HR, and Training Support – scheduling, vetting, induction coordination, records.
• Risk & Compliance Support – audits, SOP alignment, incident documentation.

Entry Requirements, PSIRA Grades, and Core Competencies

Minimum expectations (role-dependent)

• South African ID or legal right to work in South Africa.
• PSIRA registration (Grades C/B/A) for security officer roles; valid firearm competency and drivers licence for armed response (where required).
• Matric is advantageous for many roles; some posts accept Grade 10-12 with relevant PSIRA and experience.
• Drivers licence for mobile or response roles (Code 8/10/14 as specified).
• Criminal, reference, and background checks—integral in the sector.
• Medical fitness where applicable (armed response, CIT, extended patrols).
• Computer literacy for control room and technical support roles.

Core competencies Fidelity looks for

• Professional conduct & integrity – absolute trustworthiness is essential.
• Observation & reporting – accurate incident logs, clear escalation.
• Communication – radio discipline, concise updates, customer-facing confidence.
• Situational awareness & de-escalation – prevent incidents, avoid unnecessary force.
• Technical readiness – willing to learn alarm panels, CCTV, access devices, dispatch tools.
• Teamwork & reliability – shifts depend on full coverage and seamless handovers.

Understanding PSIRA Grades (quick guide)

• Grade C: Basic guarding functions, access control, patrolling, incident reporting.
• Grade B: Supervisor duties, site management assistance, staff checks, client liaison.
• Grade A: Senior supervision, control room leadership, risk assessments, audits.

Tip: If you’re starting out, Grade C with good attendance and clean conduct can open doors to Grade B responsibilities after reliable performance and further training.

Role-by-Role Details: Duties, Skills, and Nice-to-Haves

1) Security Officer (Grade C/B/A)

Duties:

• Access control, visitor logs, patrol routes, perimeter checks, bag/vehicle searches (site policy), and incident response.
• Draft clear occurrence book (OB) entries and shift handovers; follow SOPs and client site instructions.
• Assist in emergencies—evacuations, first aid calls (if trained), hazard cordons, police liaison.

Skills & nice-to-haves:

• Strong observation and memory, radio etiquette, report writing.
• Basic first aid/firefighting certificates are advantageous.
• Customer service mindset for retail/corporate sites.

2) Armed Response Officer

Duties:

• Respond to alarm activations; conduct rapid but safe assessments; coordinate with control room and SAPS where necessary.
• Patrol assigned zones; verify premises; support clients after incidents (break-ins, duress calls).
• Maintain vehicle, firearm, and equipment readiness; complete detailed incident reports.

Requirements & extras:

• Valid firearm competency in the relevant categories; clean disciplinary record.
• Valid drivers licence and excellent driving conduct.
• Ability to de-escalate and secure scenes without unnecessary risk.

3) Control Room Operator / Dispatcher

Duties:

• Monitor CCTV, alarm signals, GPS and telemetry dashboards; triage alerts and dispatch response units.
• Maintain accurate logs; verify false alarms vs. genuine activations; follow escalation matrices.
• Communicate calmly with clients and teams during high-pressure events.

Skills & extras:

• Fast, accurate data capture; strong multi-tasking; good voice/radio presence.
• Basic IT literacy (multiple screens, software panels), strict confidentiality.

4) Technician / Installer (Alarms, CCTV, Access Control)

Duties:

• Install, configure, and test security systems; run cables; terminate connectors; align cameras; program panels.
• Troubleshoot faults; conduct preventative maintenance; document work.
• Educate clients on system use; handover with manuals and SOPs.

Requirements & extras:

• Experience with alarm brands, IP cameras/NVRs, access readers, relays, basic networking.
• Drivers licence and safe ladder/roof work practices; neat workmanship.

5) Sales Consultant (Security Solutions)

Duties:

• Prospect residential and commercial clients; conduct site assessments; design tailored solutions (alarms, CCTV, response, guarding).
• Explain features/benefits and compliance; prepare quotes; close sales; handover to technical teams.
• Maintain CRM hygiene, follow up on renewals, and build referral networks.

Skills & extras:

• Confident communication; ethical selling; ability to translate technical features into practical value.
• Knowledge of neighbourhood trends and crime patterns (sourced from public/official data).

6) Cash-in-Transit (CIT) & Cash Centre Roles

Duties:

• Follow stringent SOPs for cash logistics; secure loading/unloading; route protocols; two-person rules.
• Count rooms and cash processing with dual controls, CCTV oversight, and tight documentation.
• Incident prevention through disciplined routines and pre-trip checks.

Requirements & extras:

• Additional vetting, medical fitness, and specialised training.
• High integrity, zero-tolerance for procedural shortcuts.

7) Drivers (Various)

Duties:

• Safe, timely transport of staff/equipment or sector-specific vehicles (response, technical, CIT—role dependent).
• Vehicle checklists, defect reporting, route planning, and defensive driving.

Requirements & extras:

• Correct licence category and clean driving record; local area knowledge is a plus.

8) Administration, HR, Training, and Compliance Support

Duties:

• Rosters and scheduling, PSIRA/HR records, inductions, document control, audits, store room controls.
• Support managers with reports, incident file prep, and client communications.

Skills & extras:

• Accuracy, confidentiality, Excel/Docs proficiency; friendly service to both internal teams and clients.

How to Apply (Step-by-Step)

1. Identify the exact role and location
   • Read the advert carefully: PSIRA grade, licence, medicals, firearm competency (if applicable), shift expectations, and region.
2. Prepare documents
   • South African ID, PSIRA certificate/card, Matric or latest results, drivers licence, firearm competency (if applicable), CV, and references.
   • Ensure scans are legible, straight, and named professionally (e.g., Name_Surname_PSIRA.pdf).
3. Create or update your online profile
   • Use a professional email; complete all fields (education, work history, licences, competencies).
   • Tell the truth—security vetting will verify claims.
4. Tailor your CV and motivation
   • Mirror keywords from the advert: Grade C, access control, OB entries, CCTV monitoring, armed response, fault finding, client liaison, SOP compliance.
   • Remove unrelated content and keep it clear.
5. Submit before the deadline
   • Upload in required formats (usually PDF). Test that every file opens before you submit.
6. Monitor your email/portal
   • Watch for assessments, interview invitations, drivers tests, or medical scheduling.
7. Prepare for assessments
   • Practice radio etiquette, incident logging, basic fault-finding logic (for technical roles), and map reading (for response/driving).

CV Blueprint for Security & Technical Roles

Length: 1–2 pages. Recruiters scan quickly—make it scannable.

Header: Full name | Phone | Email | City/Province
Professional Summary (3–5 lines):
“PSIRA Grade C security officer with 18 months’ retail guarding experience, excellent access control and OB reporting, clean attendance record, and strong customer service at busy entrances. Seeking to grow into control room operations.”

Key Skills (tailored to role):

• Security Guarding: access control, patrolling, incident reporting, customer liaison, radio comms, CCTV awareness.
• Armed Response: alarm verification, rapid assessment, scene safety, escalation, driver vigilance.
• Control Room: CCTV monitoring, triage, dispatch, logging, multi-screen software use, confidentiality.
• Technician: alarm installation, CCTV (IP & analog), access control, cabling, crimping, basic networking, testing.
• General: SOP compliance, shift reliability, teamwork, conflict de-escalation, first aid/firefighting (if certified).

Experience (reverse-chronological):
Role – Employer – Dates

• “Managed access control for ±600 daily entries, verified permits, and recorded OB entries with zero missed patrols.”
• “Supported promotional weekends; coordinated with store management and SAPS for incident response.”
• “Completed monthly refresher toolbox talks; commended for punctuality and uniform standards.”

Education & Certifications:

• Matric (or Grade 10–12) – School – Year
• PSIRA Grade C/B/A – Year
• Firearm competency (if applicable) – Category – Year
• First Aid/Firefighting/Computer Literacy – Year

References:
Available on request (or list if permission granted).

Motivation Letter Template You Can Adapt

Subject: Application – [Role Title] – [Location]

Dear Hiring Team,

I would like to be considered for the [Role Title] in [Location]. I am PSIRA [Grade] registered, with experience in [access control/OB reporting/CCTV monitoring/armed response/technical installs – tailor to role], and I maintain a clean disciplinary record.

In my current/previous role at [Employer], I handled [key achievements: e.g., high-volume access control, accurate incident logs, proactive patrols, or installation tasks like alarm panel programming and IP camera setup]. I am punctual, reliable, and comfortable with shift work.

I value professionalism, safety, and clear communication. I believe my skills and attitude fit your standards, and I’m eager to contribute to dependable service for your clients.

Thank you for considering my application. I welcome the opportunity to discuss how I can support your team.

Kind regards,
[Your Full Name]
[Phone] | [Email] | [City/Province]

Interview & Assessment: What to Expect

1) Screening & documents:
Identity, PSIRA status, licence checks, firearm competency (if applicable), basic fitness/medical assessments for certain roles.

2) Role knowledge & scenarios:

• Guarding: “How do you manage a visitor who refuses to be searched?” (Look for calm de-escalation, policy adherence, supervisor escalation, accurate logging.)
• Response: “You arrive at an alarm; gate is forced open, lights off.” (Scene safety first, perimeter check, request backup, maintain comms, never exceed training/authority.)
• Control Room: “Multiple alarms firing—how do you prioritise?” (Life safety, verified threats, response dispatch, client comms, accurate timestamps.)
• Technician: “Camera shows no image after a storm.” (Methodical fault-finding: power, connectors, network link, device status, NVR logs.)

3) Behavioural questions:

• Teamwork under pressure, conflict resolution, handling long shifts, accountability for mistakes, learning mindset.

4) Practical elements:

• Radio/dispatch exercises, route tests for drivers/response, tool handling or panel programming for technicians.

5) Professional basics:

• Neat uniform/presentation for interview, polite greeting, concise answers, good listening.
• Bring copies of key documents in a tidy folder; arrive early.

Compliance, Safety Culture, and Professional Conduct

Security work is built on trust, lawfulness, and procedure. Expect strong emphasis on:

• PSIRA code of conduct and client site SOPs.
• Incident reporting: clear, factual, timely entries; zero fabrication.
• Evidence handling: never compromise CCTV footage or sensitive logs.
• Use of force: last resort; emphasis on prevention and de-escalation.
• Data protection: treat client information, footage, and alarm data with confidentiality.
• Equipment care: radios, bodycams (if used), firearms (where authorised), vehicles, ladders/tools—everything accounted for and maintained.
• Personal readiness: adequate rest, hydration, fitness for duty—particularly for night shifts and response driving.

Golden rule: If you are unsure about an instruction or it seems to violate policy or law—pause and escalate to a supervisor.

Growth Paths: From Guard to Supervisor (and Beyond)

One of the biggest advantages of a large security group is internal mobility:

• Security Officer → Senior Guard → Site Supervisor (Grade B/A)
  • Prove reliability, log quality OB entries, assist with shift handovers, show leadership.
• Control Room Operator → Senior Controller → Control Room Shift Lead
  • Develop triage judgment, software mastery, crisp comms, and calm incident management.
• Guard/Controller → Armed Response
  • Additional training, firearm competency, driving assessments; high responsibility.
• Technical Assistant → Technician → Senior Technician / Team Lead
  • Master core product lines, earn vendor certifications, document work professionally.
• Sales Trainee → Consultant → Key Accounts
  • Ethics and solution knowledge are vital; client trust fuels growth.
• Admin/HR → Coordinator → Training/Compliance
  • Precision with records and regulations opens specialised career tracks.

Tip: Keep a simple log of achievements (commendations, solved issues, shift coverages, training certificates). It strengthens promotion applications.

Frequently Asked Questions (FAQs)

1) Do I need PSIRA to apply?
For guarding and many operational roles, yes. Some support roles (admin, sales) may not require PSIRA but still require integrity checks.

2) Which PSIRA grade should I have?
Most entry guarding roles accept Grade C. Supervisory roles lean toward Grade B/A. Always read the advert.

3) Is firearm competency required?
Only for roles that handle firearms (e.g., Armed Response, certain CIT positions). Don’t apply for those without the correct competency.

4) Can I apply with no experience?
Yes—some entry roles accept newcomers who meet PSIRA and basic education requirements and demonstrate reliability.

5) Are there night shifts and weekend work?
Security is 24/7; expect shift work. State your availability clearly on your CV.

6) Will I get training?
Yes—site induction, SOPs, and role-specific refreshers. Technical roles also include product-specific learning.

7) How long does the hiring process take?
It varies by role, vetting checks, and site needs. Monitor your email/portal regularly.

8) Is there a uniform?
Yes—uniform standards apply. Grooming and presentation matter.

9) Can I change sites or units later?
Internal mobility is possible, subject to performance, vacancies, and approvals.

10) What disqualifies candidates?
False documents, dishonesty in interviews, failure to meet PSIRA/firearm/legal requirements, poor reference checks, or unprofessional behaviour.

Next Steps

Security is a discipline: it rewards reliability, respect for procedure, and a calm presence. If you want to build a career with Fidelity:

1. Choose your starting lane: guarding, response, control room, technical, sales, CIT, or admin.
2. Match the requirements: PSIRA grade, licence, firearm competency (if applicable), and medical fitness.
3. Prepare your application: clear scans, a focused CV, and a sincere motivation letter.
4. Practice for interviews: radio etiquette, incident scenarios, and basic troubleshooting (technical roles).
5. Build a reputation: arrive early, document accurately, keep uniform standards high, and treat every shift as an opportunity to learn.
6. Plan growth: ask supervisors about training, shadow senior staff, and set realistic milestones every 6–12 months.

Your professionalism today is your promotion tomorrow. If a vacancy matches your profile, apply—then keep improving while you wait for feedback.

Good luck—stay professional, stay safe, and build the habits that earn trust and unlock your next step.